The inbox as staff see it — the patient's visits, treatment history, and consent sit next to every conversation.
“I had Botox 3 days ago and have bruising near my eye. Also, can I move my filler appointment to Thursday?”
Clinical question + reschedule. Flag for staff. Draft scheduling reply.
“Thanks for letting us know. I’m sending this to the clinical team. Thursday at 2pm is open for filler — should I move it?”
Drafts for review. Patient messages are sorted, drafted, and held for staff approval.
The inbox as staff see it — the patient's visits, treatment history, and consent sit next to every conversation.
We’ll show what gets drafted, flagged, or left alone.